1. Introduction
These Terms govern the use of the Envra platform and associated services provided by Envra AS.
By creating an account, registering a company, installing a tracking script or otherwise using the Service, you accept these Terms.
If you use the Service on behalf of a company or organisation, you confirm that you are authorised to enter into the agreement on behalf of that organisation.
2. Provider
The Service is provided by:
Envra AS
Org. no.: 937 896 131
Email: legal@envra.ai
Support: team@envra.ai
3. The Service
Envra is a modular Software-as-a-Service (SaaS) platform for analytics, insights, reporting, tracking, attribution, administration and related digital services.
The Service may include, among other things:
- website analytics and event tracking
- dashboards and reporting
- user and team administration
- administration of multiple websites
- integrations with third-party services
- AI-based features
- onboarding, notifications and report delivery
Features, modules and services may vary depending on the subscription, add-on services, beta or production status and ongoing product development.
4. Account and access
The user is responsible for:
- providing accurate information
- protecting login credentials
- ensuring that unauthorised persons do not gain access to the account
- activity carried out through the account
Envra may suspend or terminate accounts in the event of:
- abuse
- security risks
- material breach of the Terms
- unlawful use
- non-payment
5. Customer responsibilities
The customer is responsible for ensuring that the Service is used in accordance with applicable law, including:
- the General Data Protection Regulation (GDPR)
- electronic communications legislation
- marketing legislation
- rules governing cookies and consent
-
other applicable legislation
The customer is responsible for:
- content and data processed through the Service
- correct implementation of consent solutions
- lawful use of tracking scripts and analytics features
- providing necessary information to its own users and visitors
- ensuring that its own websites and domains are correctly configured
6. Data Processing Agreement
If the customer uses Envra to process personal data subject to the GDPR, the Data Processing Agreement available at /en/dpa forms part of these Terms.
The customer is the controller for personal data processed through the customer’s websites, services and tracking setup. Envra is the processor for such processing.
7. Pilot and beta functionality
Envra may offer features in a pilot, beta or testing phase.
Such features may:
- contain errors or defects
- be changed without notice
- have limited stability or availability
- be removed or changed without compensation
Envra does not guarantee continuous availability or error-free operation of pilot or beta features.
8. Intellectual property rights
All intellectual property rights relating to the Envra platform, including software, code, designs, analytical models, databases, documentation, trademarks and content, remain the property of Envra AS.
No rights are transferred beyond the limited right of use granted under the selected subscription.
The customer retains ownership of its own data, content and customer data.
9. Restrictions
You may not:
- copy, resell or make the Service available to a third party without an agreement
- reverse engineer the platform
- attempt to circumvent security mechanisms
- misuse APIs or tracking systems
- use the Service for unlawful purposes
- conduct automated attacks, scraping or load testing without written approval
- use the Service in a manner that may cause material or unlawful harm to Envra, other customers or third parties
10. Payment and subscriptions
Paid subscriptions are invoiced in accordance with the selected plan and billing period.
Non-payment may result in restricted access, suspension or termination.
Envra may change subscription prices. Customers with monthly subscriptions will be notified at least 30 days before a price change takes effect. Customers with annual subscriptions will be notified at least 60 days before a price change takes effect.
Price changes do not affect a subscription period that has already been paid for. The new price applies no earlier than the first renewal for which the applicable notice period has been observed. If there is insufficient time before the next renewal, the existing price will remain in effect until a later renewal.
The customer may cancel the subscription with effect from the end of the current paid period. A 30-day reactivation period applies after the end of that period. During this period, access may be restricted and new data collection may be stopped. If the subscription is not reactivated within the applicable period, data and resources will be processed in accordance with the Privacy Policy and any applicable Data Processing Agreement.
11. Third-party services
The Service may integrate with third-party services, including payment, authentication, email, advertising, AI features and other digital services.
Envra is not responsible for errors, downtime, changes or data processing by third-party providers outside Envra’s control.
Use of third-party services may be subject to the providers’ own terms and privacy policies.
12. Public disclosure during the pilot phase
During a pilot or beta phase, the customer must not publicly share screenshots, recordings, benchmark results, feature comparisons, evaluations, reviews or public statements about the Envra platform without the prior written approval of Envra AS.
This includes publication on social media, in blog posts, presentations, videos, marketing materials and statements to the media.
13. Limitation of liability
The Service is provided “as is” and “as available”.
Envra AS is not liable for:
- indirect losses
- consequential losses
- loss of profits
- loss of data
- service interruptions
- losses caused by third-party services
- inaccurate analyses or reports
- the customer’s failure to comply with applicable law
Envra’s total liability is limited to the amount paid by the customer to Envra during the 12 months before the claim arose.
The limitations of liability do not apply to liability that cannot lawfully be limited or to losses caused by wilful misconduct or gross negligence.
14. Privacy
Processing of personal data is governed by our Privacy Policy, available at /en/privacy.
15. Termination
The customer may cancel the subscription at any time. Cancellation takes effect at the end of the current paid subscription period and must be registered before the next renewal to prevent renewal.
Envra may restrict or suspend access in the event of non-payment, security incidents, unlawful use or other material breaches of the Terms. Envra may terminate the agreement in the event of a material breach.
15.1 Reactivation after termination
After the end of the paid subscription period, Envra may retain the customer’s data and settings for a 30-day reactivation period. Access, tracking and new data collection may be disabled or restricted during this period.
After the reactivation period, the data will be processed in accordance with the Privacy Policy and any applicable Data Processing Agreement.
16. Changes
Envra may update these Terms.
Material changes will be notified through the platform, by email or by requesting renewed acceptance where necessary.
17. Governing law and jurisdiction
These Terms are governed by Norwegian law.
Disputes shall be heard by the courts of Oslo, Norway.
18. Force majeure
Envra is not liable for failure to perform or delays caused by circumstances beyond Envra’s reasonable control, including natural disasters, pandemics, war, acts of terrorism, labour disputes, government actions, power outages, failures in electronic communications networks, large-scale cyberattacks or failures by subcontractors. The obligations are suspended for as long as the force majeure event continues.