Terms of Service – Envra

Effective date
Last updated

1. Introduction

These Terms of Service govern the use of the Envra platform and related services provided by Envra AS.

By creating an account, registering a company, installing tracking scripts, or otherwise using the service, you agree to these Terms.

If you use the service on behalf of a company or organization, you confirm that you are authorized to enter into this agreement on behalf of that entity.

2. Provider

The service is provided by:

Envra AS
Organization no.: 937 896 131

Email: legal@envra.ai
Support: team@envra.ai

3. The Service

Envra is a modular Software-as-a-Service (SaaS) platform for analytics, insights, reporting, tracking, attribution, administration, and related digital services.

The service may include:

  • website analytics and event tracking

  • dashboards and reporting

  • user and team management

  • multi-site management

  • third-party integrations

  • AI-powered features

  • onboarding, notifications, and reporting

Features, modules and services may vary between subscription plans, add-on services, beta and production status, and ongoing product development.

4. Accounts and Access

Users are responsible for:

  • providing accurate information

  • protecting login credentials

  • preventing unauthorized access

  • all activity performed through the account

Envra may suspend or terminate accounts in cases of:

  • misuse

  • security risks

  • violations of these Terms

  • unlawful use

  • non-payment

5. Customer Responsibilities

The customer is responsible for ensuring that use of the service complies with applicable laws, including:

  • GDPR

  • applicable electronic communications laws

  • marketing regulations

  • cookie and consent requirements

  • other applicable laws and regulations

The customer is responsible for:

  • content and data processed through the service

  • proper implementation of consent mechanisms

  • lawful use of tracking and analytics functionality

  • providing required notices to end users and visitors

  • ensuring that websites and domains are correctly configured

6. Data Processing Agreement

If the customer uses Envra to process personal data subject to GDPR, the Data Processing Agreement available at /dpa part of these Terms.

The customer is the data controller for personal data processed through the customer’s websites, services, and tracking setup. Envra acts as the data processor for such processing.

7. Pilot and Beta Features

Envra may provide features in pilot, beta, or testing phases.

Such features may:

  • contain bugs or incomplete functionality

  • change without notice

  • have limited stability or availability

  • be removed or modified without compensation

Envra makes no guarantees regarding uninterrupted availability or error-free operation of pilot or beta features.

8. Intellectual Property

All intellectual property rights relating to the Envra platform, including software, source code, design, analytics models, databases, documentation, trademarks, and content, remain the property of Envra AS.

No ownership rights are transferred beyond the limited right to use the service under the selected subscription.

The customer retains ownership of its own data, content, and customer data.

9. Restrictions

Users may not:

  • copy, resell, or make the service available to third parties without agreement

  • reverse engineer the platform

  • bypass security mechanisms

  • misuse APIs or tracking systems

  • use the service for unlawful purposes

  • conduct automated attacks, scraping, or load testing without written approval

  • use the service in a way that may harm Envra, other customers, or third parties

10. Billing and Subscriptions

Paid subscriptions are billed according to the selected plan and billing period.

Failure to pay may result in:

  • limited access

  • suspension

  • termination

Envra may update pricing and subscription plans with reasonable prior notice.

Price changes do not affect the current subscription period already paid for.

Existing customers will be notified before new pricing takes effect. Notification timing may vary depending on the subscription interval and renewal timing.

Monthly subscriptions are normally notified before the next relevant renewal. Annual subscriptions are normally notified closer to the next yearly renewal.

If a price change occurs too close to the next renewal date to provide reasonable prior notice, the existing price may continue until a later renewal cycle.

Cancelled subscriptions normally remain active until the end of the paid subscription period. After the subscription period ends, Envra may retain limited access and temporarily retain data during a grace period before further lifecycle processing is performed.

11. Third-Party Services

The service may integrate with third-party services, including payments, authentication, email, advertising, AI functionality, and other digital services.

Envra is not responsible for errors, downtime, changes, or processing performed by third-party providers outside Envra’s control.

Use of third-party services may be subject to the providers’ own terms and privacy policies.

12. Public Disclosure During Pilot

During pilot or beta phases, the customer may not publicly share screenshots, recordings, benchmark results, feature comparisons, evaluations, reviews, or public statements regarding the Envra platform without prior written approval from Envra AS.

This includes publication on social media, blog posts, presentations, videos, marketing materials, and media statements.

13. Limitation of Liability

The service is provided “as is” and “as available”.

Envra AS shall not be liable for:

  • indirect damages

  • consequential damages

  • loss of profits

  • loss of data

  • business interruption

  • failures caused by third-party services

  • inaccurate analytics or reports

  • the customer’s failure to comply with applicable laws

Total liability is limited to the amount paid by the customer to Envra during the 12 months preceding the claim.

14. Privacy

Processing of personal data is governed by our Privacy Policy available at /privacy.

15. Termination

Customers may terminate subscriptions according to the applicable subscription terms.

Envra may suspend or terminate access in cases of:

  • material breach

  • security concerns

  • unlawful activity

  • non-payment

  • breach of these Terms

15.1 Grace Period and Reactivation

Following subscription termination, Envra may maintain a limited grace period during which historical data and settings are temporarily retained.

During the grace period, certain functionality, including tracking and new data collection, may be disabled or restricted.

If the subscription is reactivated before the grace period expires, existing historical data and settings may continue to be available.

After the grace period expires, Envra may anonymize or deactivate data and related resources in accordance with the applicable lifecycle policy and Privacy Policy.

16. Changes

Envra may update these Terms.

Material changes will be communicated through the platform, by email, or through renewed acceptance where required.

17. Governing Law

These Terms are governed by the laws of Norway.

Any disputes shall be subject to the courts of Oslo, Norway.